Frequently Asked Questions

What is Pinot's Palette?

Pinot’s Palette is a paint-and-sip studio where you can relax, have fun, and create your own work of art! Our artists guide you step by step through a painting—no experience needed. We provide the painting supplies, instruction, and a welcoming atmosphere. Come with friends, plan a date night, celebrate a special occasion, or enjoy some creative time for yourself.

I don't have artistic talent. Will I be able to complete the painting?

Absolutely! Our professional local artists will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are technically no real mistakes in art, but acrylic paint dries quickly, making any mess-ups easy to fix and look like "happy accidents", as Bob Ross would say.

Is Pinot's Palette - St. Matthews locally owned?

Yes. Pinot's Palette is a national franchise; however, each location is locally and independently owned and operated.

What days are Public and Private events held?

Public events are held on 7 days a week. Private Events can be scheduled any day of the week, provided it does not conflict with other scheduled events. View our Event Calendar to find out more!

Do I need a reservation?

Advance registration is requested but not required. Walk-in participants are welcome, but without prior registration you risk arriving to find that the class has been canceled and the studio is closed. We recommend registering ahead to reserve your seat and receive any class updates. Payment is due when you register. If you plan to walk in, please call the studio at 502-409-4572 to confirm the class is taking place.

How do I register for an event?

Signing up is easy! Click on Event Calendar at the top of the page to view what we're painting on what days and times. Select which event you would like to attend, enter the quantity of seats and all painter information, then click Proceed to Checkout. Follow the on-screen directions to complete your order. Contact the studio if you have trouble completing your reservation and we will walk you through the process or you may reserve your seats over the phone.

Is there reserved seating?

Yes, your easel and all painting supplies are set up for you at your seat before you arrive for class. If you have friends attending class that you would like to sit by, you can let us know when you make your reservation online in the Seating Request section before checkout or you can send us an email. Please make sure to let us know before your scheduled class.

What is the cost of an event?

Pricing varies by event. Visit our Event Calendar and select a class to see the current price and event details. A purchased seat and participation are required when the bar is open, except that a parent or guardian may accompany children at Little Brushes events without painting.

What time should I arrive if I added the DIY Candle Option? What if I want to add a DIY Candle to my existing reservation?

Remember, if you chose the DIY Candle add-on, please arrive no later than 30 minutes prior to your event start time. Your candle will cure while you paint and will be ready to take home after your event! Didn't choose a candle during checkout and want to join in on the fun? Call the studio to have it added to your reservation 502-409-4572!

Is alcohol included in the event price?

No. Your class price includes painting supplies and artist instruction. Alcoholic and non-alcoholic drinks are available for purchase from our full bar, and water is complimentary. Guests must be 21 or older with valid ID to purchase or consume alcohol.

What is your food and beverage policy?

You may bring food to enjoy during class. We also offer Starving Artist cheese plates and snacks such as chips and candy. No outside beverages are allowed, including non-alcoholic drinks. Our full bar offers drinks for purchase, and water is complimentary. Guests must be 21 or older with valid ID to purchase or consume alcohol.

When do I need to arrive for class?

Doors open 30 minutes before class starts. We recommend you arrive at least 15-20 minutes before class time to allow yourself to get settled in and mingle before the painting begins. Please allow yourself up to an additional 30 minutes after the painting session is scheduled to end, if planning a ride home or have other plans after class. LATE ARRIVALS: Class starts promptly at the designated scheduled time. Arrivals more than 15 minutes after the painting session has started are welcome to paint, but will need to catch up on their own. Depending on the number of reservations in class, there may be a Floor Artist to assist you.

What do I need to bring to class?

We provide your canvas, easel, brushes, paint and apron, along with plates, napkins and utensils. You may bring food or enjoy our Starving Artist cheese plates and snacks such as chips and candy. Drinks are available for purchase from our full bar, and water is complimentary. No outside beverages are allowed. Bring valid ID if you plan to purchase or consume alcohol.

What should I wear to class?

There is no dress code. Dress casual or dress up, but dress comfortable and dress to have a good time. You will be provided with an apron and a place to store your personal belongings, but painters have been known to get involved in their work of art and acrylic paint does not come out of fabric once dried. We do supply a storage space for coats and personal belongings to be protected from any paint splatter.

Do you offer mobile events?

Yes! Our mobile event minimum is 15 guests. Please reach out to us at stmatthewsky@pinotspalette.com or 502-409-4572 to discuss our mobile event policies.

What is the cancellation/reschedule policy?

Reservations are nonrefundable. With at least 24 hours' notice before class starts, cancellations are eligible for a studio credit valid for 60 days, with no rescheduling fee. Rescheduling within 24 hours of class incurs a rescheduling fee; contact the studio for details. No-shows forfeit their reservation payment. To cancel or reschedule, email stmatthewsky@pinotspalette.com. Seats may be transferred to another guest; notify us of the name change before class. Public classes require at least 3 painters. If that minimum is not met 3 hours before class, we may cancel the event. We will notify you by email or phone and offer a studio credit valid for 60 days or transfer to another class.

Do you offer Kids events?

Yes! We offer Little Brushes events for ages 5–12 and Family Day events. Pricing and duration vary by event. Check our Event Calendar for the current price, age guidance and details for each class.

Do you host private events?

Yes, we love to help folks celebrate their special day whether it be a birthday, bachelorette, team building, or just for fun! You can request information under the private events tab on our website or email us at stmatthewsky@pinotspalette.com for more information.

Do you host fundraisers?

Yes, Pinot's Palette loves giving back! We take great pride in helping the Louisville community! If you are interested in learning more about hosting a Painting It Forward event and donations, please contact the studio and request to speak with a Studio Manager.

When does the next Event Calendar get posted?

The next month's Event Calendar should be published by the 15th of the preceding month. For example, October's calendar should be available by September 15. Join our newsletter using the signup at the bottom of the website to hear about upcoming events.

What is the cancellation/reschedule policy for inclement weather?

If class is taking place, our standard 24-hour cancellation policy applies: with at least 24 hours' notice, cancellations are eligible for a studio credit valid for 60 days with no rescheduling fee. Rescheduling within 24 hours incurs a fee; contact stmatthewsky@pinotspalette.com for details. If we cancel a public class because of weather, we will notify you by email or phone and offer a studio credit valid for 60 days or transfer to another class. Reservations are nonrefundable. For private events, please refer to our Private Event Terms & Conditions.

About us

We are independently owned and operated. Pinot's Palette St. Matthews Jesse Jay's Pinot, LLC dba Pinot's Palette St. Matthews 291 N. Hubbards Lane Suite 160 Louisville, KY 40207 Phone: 502.409.4572 Email: stmatthewsky@pinotspalette.com Legal entity: Jesse Jay's Pinot, LLC Business email: jeff.duff@pinotspalette.com · Phone: 502.409.4572 Studio hours vary by class schedule — see the calendar, or call us.

Text messages from the studio

If you call us and ask for something by text, like a booking link or class details, we'll send it to the number you called from. You can also agree to promotional texts at checkout, which is a separate consent. Texts come from Pinot's Palette St. Matthews (Jesse Jay's Pinot, LLC). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to any text to opt out, or HELP for help. You can also reach us at 502-409-4572 or stmatthewsky@pinotspalette.com. We do not share your mobile number or your texting consent with third parties or affiliates for their marketing.

Text message privacy

Jesse Jay's Pinot, LLC dba Pinot's Palette St. Matthews uses your mobile number only to send the texts you ask for or opted in to, and to answer you.. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Calls to the studio are answered by our virtual assistant and may be recorded. Questions: 502-409-4572 or stmatthewsky@pinotspalette.com.

Text message terms

Jesse Jay's Pinot, LLC dba Pinot's Palette St. Matthews (291 N. Hubbards Lane, Suite 160, Louisville, KY 40207) sends two kinds of text messages, each with its own consent. Texts you ask for: when you call the studio and ask us to text you a booking link, our class schedule, or private party information, we tell you the text is from Pinot's Palette St. Matthews, that message and data rates may apply, and that you can reply STOP anytime, and we ask if it's okay to send. Promotional texts: studio promotions and news, sent only if you opted in, either at checkout on pinotspalette.com or by texting one of our keywords to 502-409-4572. Texts come from 502-760-0202 and 502-409-4572. Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving texts, or HELP for help. For help, call 502-409-4572 or email stmatthewsky@pinotspalette.com. Carriers are not liable for delayed or undelivered messages. Agreeing to receive texts is not a condition of any purchase. How we handle your number is in the Text message privacy entry on this page.