While we regret to lose the opportunity to paint with you, our Pinot’s Palette cancellation policy is as follows for our live events: While we do not offer refunds for our live events under any circumstances, you have the option to put the reservation on hold for a later date or transfer the reservation to another class of equal value at the Tustin studio (or pay the difference between events), if given notice within six hours before class time. If you choose to take a hold credit, we will issue you a credit for the amount you paid and your reservation can be transferred to another class if notification is received at least 6 hours before class start time. Failure to give at least a 6 hour notice will result in a loss of payment. Hold credits are valid for 60 days at the Tustin studio location. We do not have the option to extend credits beyond 60 days. All sales are final and all reservations are non-refundable, regardless of the situation, including if circumstances beyond our control should happen (i.e. government mandated closures.) Please note: in the case of closures outside of our control, we may have to change to an outdoor event, a virtual or a postponed class. If you no-show, or don't give at least 6 hours’ notice, you forfeit your reservation payment and will not receive a credit. Seats are transferable, but please notify us at least 6 hours prior to a class with the name change. Cancellations or reschedules can easily be made by emailing the studio at tustin@pinotspalette.com
