Frequently Asked Questions
How do I sign up for a class?
Signing up is easy. Click the "Event Calendar" link on the top of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order.
What are your normal business hours?
We have office hours during Freestyle Afternoons 2-6 pm Wednesday and Friday. Paint Kits may be picked-up on Saturdays 2:30-6pm in addition to our regularly scheduled public classes. For days without office hours, we will be in an hour or so before and after the scheduled class. When in doubt, look at our Event Calendar: https://www.pinotspalette.com/federal-way/events. Our studio is always available to host your Private Event 7 days a week. Please reach out at federalwaywaus@pinotspalette.com with any inquiries.
What is the cancellation and refund policy?
Pinot's Palette cancellation and refund policy is as follows: Customer cancellations prior to 24hrs of class will receive a transfer credit valid for 60 days. Transfer credits may not be extended. In-studio classes cancelled by the business due to mandated government shutdown, inclement weather or other emergencies will automatically be replaced with a live virtual class or class recording and paint kit, available for pick-up at the studio or delivered for $10 shipping fee. In the event that an alternate format for the class is unavailable, a transfer credit will be issued. Customers may obtain a refund for the class transaction amount minus a fee to cover administrative labor and merchant services costs associated with card transactions. A $10 Service Fee will apply to all requested refunds $200 and under, or 6% of sales total over $200. There are no refunds for Paint Kits or any virtual class once the video link has been sent to the customer (day of the scheduled event for virtual events purchased from the calendar).
Can I bring my teenagers or kiddos with me to paint?
Our Federal Way location hosts painters of all ages. Evening classes are more adult-themed, but are not limited to any specific age group.
I purchased a Painting Kit, when can I come pick it up?
Our dedicated hours for Painting Kit pick-up for our To-Go Kits and Virtual #PinotLive and On Demand classes are Wednesday and Friday 2-6pm, Saturday 2:30-6pm, however kits may also be picked up other hours when we are in the studio. Check our normal business hours and Class Event schedule or please email us at federalway@pinotspalette.com for other Painting Kit pick-up times.
I'm running late to class... how late is too late? What is the late arrival policy?
We strive to provide the highest quality instruction and experience for all class participants. Classes will start promptly at the scheduled time. Instructors may accommodate guests that arrive up to 15 minutes following the class introduction. We recommend reschedule for guests that arrive 30 minutes or later after the class start time. Alternately a class credit, painting kit with video instruction or alternate like-kind value product or experience may be substituted at no additional charge. For those customers that arrive 30 minutes or later after class starts and choose to stay for the class, our instructors will work diligently to get customers caught up with rest of the class, but may be unable to do so. Classes conclude not later than 30 minutes after the scheduled class end time. Customers that arrive late, and are unable to complete their paintings during the allotted class time are welcome back during our Freestylin' Afternoons to finish their masterpieces.
I can't even draw a stick figure. Will I be able to finish the painting? (And will I like it)?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. (And you will probably like it too, but you'll love your experience and the memories you've made more)
What does a class cost and what is included?
Virtual classes and Video Recordings start at $15. Painting at Home Kits start at $25. Our normal class prices range from $37 - $45, depending on whether it's a 2 hour, 3 hour, or Paint it Forward painting. Specialty classes range up to $79 and are offered once or twice a month. All classes include a 16x20" cotton canvas, use of our paint, paintbrushes, apron, easel, and step-by-step instruction provided by one of our awesome local artists. Wine and beer are also available to purchase at our bar.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring is your ID. Pinot's Palette Federal Way has a food menu! We also provide the plates, napkins, and silverware. We have a fun list of local wine and beer as well as non-alcoholic beverages to choose from for purchase, and we always have complimentary water for all our painters!
Are beverages included with the reservation cost?
Beverages are not included in the reservation cost. The main studio offers a great range of non-alcoholic, wine and beer by the glass from $2 to $10. No outside beverages permitted.
Can I bring my own (BYO) beverage to the studio?
No. Outside beverages are prohibited. BYOB establishments are not permitted in the state of Washington. Private parties may special order alcoholic or non-alcoholic beverages through our distributors with two weeks notice.
Can I bring my own food or snacks to the studio?
No. Outside food or snacks are not allowed in our studio, we have a great menu of food items to choose from. Specialty foods , such as Birthday Cakes, or those with allergen-tailored ingredients may be permitted with prior coordination.
Can I bring a friend with me to sit and not paint in the Studio?
Unfortunately due to our seating capacity we do not allow people to attend our public painting classes with out a reservation. No observers or shared canvases are allowed in the studio for our public events. All painters must have paid reservations. For private parties, you may invite guests who just wish to observe the festivities.
Are kids allowed in the studio?
Our Federal Way location may host painters of all ages. Public events are designed for ages 6+, 13+, 18+ and 21+. Check the specific calendar event page details for any restrictions on classes. Generally, Kiddo & Me 6+ events will be hosted earlier than 2pm, 13+ prior to 6pm and 18+ after 6pm. All ages are welcome for Private Events unless otherwise determined by the Party Organizer.
When should I arrive for class?
We recommend arriving 15-20 minutes before class starts to allow time to get settle in and mingle with friends before the painting starts. Don't forget to bring your ID!
Where should I park?
There is parking available by our studio. We also recommend these apps to help find parking: https://www.wisebread.com/the-11-best-parking-apps-for-your-city
Is there reserved seating?
Yes, we have your easel and brushes set up for you at your spot before you arrive for class. If you and your friends want to be seated together you can let us know when you book the class or you can send us an email (just make sure to give us at least 24 hours notice).
What should I wear to class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
When does the next calendar get posted?
We work to keep at least two months out on our calendar, and publish additional events mid-month. If you would like to receive an email each moth when our new calendar is posted, please register for our newsletter here: http://bm5150.com/public/webform/render_form/i5betv8z4794yg0h0gul3h8akpig0/ec6050e2141288f8f86deffb8f48f613/addcontact
What happens to my reservation in the case of Inclement Weather?
Most expected inclement weather is forecast several days in advance by local and national news stations. If there is inclement weather expected and a customer cancels their reservation, the refund and cancellation policy applies. If we make the decision to cancel a class, we will issue a class credit which can be used for a future class. If a class has been cancelled, we will post it on our calendar, and use the reservation email and phone number provided by the customer.
How do I sign up for Pinot's Palette Reward Program (Pinot Perks)?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks