As an event venue, due to the custom nature of our events and our small business, ALL RESERVATIONS ARE FINAL AND NON-REFUNDABLE. If you need to reschedule, please provide at least 24 hours' notice for groups of up to 3 people. For groups of 4 or more, we require a minimum of 4 days' notice. This policy applies to situations such as personal scheduling conflicts, travel issues, health problems, or unexpected changes. Your reservation will be converted into a 60-day studio credit, which can be applied towards a future event or a take-home kit. If the required notice is not provided and you or your guests are a "no-show," your payment will be forfeited. 🟡 For reschedule credits or transfers, EMAIL Elmhurst@PinotsPalette.com. 🟢 Groups of 4 or more require at least 4 days' notice for cancellations or transfers. 🟣 A 50% fee applies to class credit requests made within 24 hours for groups of 1-3 and within 4 days for groups of 4+. 🔵 Credits are not available for Take-Home Paint Kits, Video Kits, Partnership Events, or Live Virtual Events.