Frequently Asked Questions
WHERE ARE YOU LOCATED?
The studio is located at Western Way Shopping Center, 13009 Cortez Blvd, Brooksville, FL 34613. The shopping center has ample parking in the lot.
WHAT ARE YOUR HOURS OF OPERATION?
The studio is open Wednesday - Friday 4pm-11pm, Saturday 4pm-11pm, Sunday 10am-2pm. Open times may vary depending on painting duration or we are holding a private party. Please check our Event Calendar for more information.
I DON'T HAVE ANY ARTISTIC TALENT; WILL I BE ABLE TO COMPLETE THE PAINTING?
Absolutely! No art experience is needed! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. We use acrylic paint which dries quickly, making mistakes easy to fix.
WHAT DO I NEED TO BRING WITH ME TO THE EVENT?
We provide the canvas, easel, brushes, paints, and an apron for the class. We have a bar where you can purchase beer, wine, cocktails, mocktails and other non-alcoholic beverages. There will also be bar snacks available for purchase.
CAN I BRING IN MY OWN FOOD AND BEVERAGES?
Our location does not allow BYOB, especially alcohol. You may bring light snacks and finger foods. We have a variety of alcoholic and non-alcoholic beverages, as well as snacks, available for purchase at the bar.
ARE THERE ANY AGE RESTRICTIONS?
Yes, unless specifically noted on the calendar, the age requirement is 18+ for evening classes and 13-17-year-olds may attend with a paying adult. We do have family days and Little Brushes® events where children 5 and above can attend with a paying adult. However, the recommended age is 7+ for family events. Please note we cannot accommodate babies or toddlers at any event.
HOW DO I REGISTER FOR AN EVENT?
Signing up is easy! Click on 'Event Calendar' at the top of the page to view our full calendar of paintings. Select which event you would like to attend, enter the quantity of seats and painter information, then click 'Proceed to Checkout'. Don’t forget to sign in if you are a Pinot Perks member and follow the on-screen instructions to complete the order. Contact the studio if you have trouble completing your reservation and we will walk you through the process or you may reserve your seats over the phone.
IS THERE RESERVED SEATING?
Yes, your easel and all painting supplies are set up for you at your seat before you arrive for class. If you have friends attending class that you would like to sit by, you can let us know when you make your reservation online in the 'Seating Request' section before checkout or you can send us an email. Please make sure to let us know before your scheduled class. Private parties do not have reserved seating. Join our Pinot Perks rewards program to qualify for priority seating.
DO I NEED A RESERVATION?
While reservations are not required, it is highly recommended to guarantee your seat in the class.
IS IT OKAY TO HAVE SOMEONE COME AS A SPECTATOR?
For Private Events, yes you can (as approved by the host). For public classes, however, we have a 'No Observers' policy. We have found in the past that when there is someone in the room who is not painting while others are, it can create an uncomfortable situation. Painters may already be timid about doing this for the first time and we want to honor the comfortability and safety of all patrons in the room.
WHEN DO I NEED TO ARRIVE FOR CLASS?
We recommend you arrive 30 minutes before class starts to allow time for you to get settled in and mingle before the painting starts. Please note: Class starts promptly at the designated scheduled time. Arrivals more than 15 minutes after the painting session has started are welcome to paint but will need to catch up on their own. Depending on the number of reservations in class, there may be a Floor Artist to assist you.
WHAT SHOULD I WEAR TO CLASS?
There is no dress code. We will provide you with an apron to protect your clothing, but artists have been known to become part of their artwork. If you get paint on your clothing, as long as the paint is still wet, we have a high success rate of getting the paint out. However, acrylic paint does not come out of fabric once it dries.
WHAT IS THE COST OF AN EVENT?
Our two-hour classes are $40-$50 per painter and three-hour classes are $50-$60 per painter. We also offer palette upgrades for an additional fee. The cost of specialty classes varies and will be marked on the event calendar.
WHEN DOES THE EVENT CALENDAR GET UPDATED?
We keep at least two months of events published, with the next upcoming months calendar published by the 15th of every month. If you'd like to be one of the first to know when the next month’s Event Calendar is released, be sure to join our newsletter! Scroll to the bottom of this page to sign up!
WHAT IS THE CANCELLATION POLICY FOR CLASSES?
Our cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of two or less. For cancellation of a party of three or more, a minimum of one week's notice is required for a refund or to reschedule.
WHAT IS YOUR INCLEMENT WEATHER POLICY?
If weather causes us to cancel class, you will receive a class credit for a future date of your choice. If our studio is open and you choose not to come to the event due to inclement weather, you will receive a class credit for a future class good for 30 days if you request the credit at least 4 hours prior to the start of the event.
WHAT IS THE CANCELLATION POLICY FOR PRIVATE EVENTS?
Deposits for mobile events, corporate events, or private parties are fully refundable if the event is cancelled with at least 10 business days’ advance notice. We reserve the right to cancel any event due to unforeseen circumstances. Full refunds will be provided if we cancel an event.
WHAT IS THE REFUND POLICY FOR A SPECIALTY EVENT (E.G. PROJECT PET, ILLUMINATED, NON-CANVAS EVENTS, ETC.)
The refund policy is the same as our standard refund policy except a portion will be withheld to cover our costs depending on the cost of the event.
HOW DO I SIGN UP FOR PINOT PERKS?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks