Frequently Asked Questions
Are you BYOB? (Yes we are BYOB!)
Please bring any Food and Beverages you'd like. We supply Paper Plates, Napkins, Corkscrews, Utensils, Ice to keep your drinks cold, and bottled water. We do not sell wine or beer, please bring your own!
What time should we get there?
Please arrive 30 minutes prior to class start time so you can settle in with a drink and a snack before we begin painting. We start on time, so be sure to leave yourself enough time to park and get in the door!
What should I wear to the class?
We have no limitations, as long as you're comfortable. Be casual, or go formal, either way we provide everyone with aprons!
When will the next calendar be posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list, or Like us on Facebook to be notified there! For private party availability, please email us at Ridgewood@PinotsPalette.com.
How do I sign up for a class?
Click the "Event Calendar" link. This will display our current Class schedule. Select which painting you would like to paint and click "Add to Cart." Follow the on-screen directions to complete the order.
I don't have any artistic talent. Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes. Acrylic paint dries quickly, making mishaps easy to fix and perfect.
When are you open?
Our office hours are Monday - Friday 9am-3pm. Please email us at Ridgewood@PinotsPalette.com to set up an appointment, or to be sure we're in the studio before you drop by. To attend a public class, please visit our calendar to book your seats in advance.
Is there reserved seating?
Yes, we have your easel set up for you at your seat before you arrive for class. Please let us know who you would like to sit with in the seating request section upon check out.
What is the cancellation policy?
PRIVATE PARTIES: A full refund can occur if cancellation occurs at least 3 weeks (or more) before your party starts. Reschedules can be granted one time with at least 2 weeks notice. CLASS RESERVATIONS: If you have reservations for a public class and you can't make it, the reservation can be refunded with at least 48 hours notice before class start. A class credit will be issued with at least 24 hours notice. Loss of payment will occur if no notification of cancellation occurs, OR if notification occurs less than 24 hours prior to class start. For inclement weather, we will issue you a class credit, with at least 4 hours notice before class start time.
How do Take Home Kits work?
First select the time slot on our calendar that works for your schedule, so you can pick up your kit. Then, visit our SHOP and choose the items you'd like us to prepare for you to pick-up. Contact the studio via email for further information.
How to Virtual Classes work?
We will be Live Streaming Virtual Classes in the very near future. You'll be able to sign-up for the class, pick up your supplies at the studio, and receive a ZOOM Meeting Link so that you can join our live class. Some classes will be hosted by other studios, and some will be hosted by us!