Pinot Perks® FAQs
How do I become a Pinot Perks Rewards Program member?
Visit https://www.pinotspalette.com/pinot-perks/signup to sign up!
What are Corks?
Virtual Corks are the Pinot Perks currency. Collect enough Corks and to move up to the Collector or Connoisseur Levels.
How can I collect Corks?
There are four different ways to collect Corks. You collect a Welcome Cork when you complete your account Registration. You collect one Attendance Cork for each class that you attend. You can collect up to 3 Referral Corks for referring friends to the Pinot Perks program. Purchase corks are collected based on the total dollar spent for the event -- you collect 1 Cork for spending $30-$99. You collect 2 Purchase Corks for spending $100-$199 and you collect 3 Purchase Corks for spending $200+. Purchase Corks are based on the total dollar spent for the entire event.
I have questions concerning my Pinot Perks membership. Where do I go?
Visit PinotsPalette.com, go to the tab for Pinot Perks members and log in. The Pinot Perks tab includes your current balance, history and other account information. If you still have questions, please contact us at perks@pinotspalette.com, or your local studio.
What happens when I collect Corks?
When you register for Pinot Perks, you are a Club Level Member. You receive Birthday and Anniversary deals, and a personalized Perks in your inbox. When you collect 12 Corks, you move to the Collector level and you receive a discount of up to $55 a regular class at your local studio. When you collect 12 additional Corks, you move to the Connoisseur level. You will receive a discount for up to $55 off a regular event at your local studio and a complimentary birthday gift. You will continue to receive a discount for up to $55 off a regular event for every 12 Corks you collect.
How do I collect my Corks when I register for an event?
Your membership and account is tied to your email address. As long as you sign in with the email you signed up with, our system will track and add your Corks to your account. remember to use the email address that is tied to your Pinot Perks account each time you register for a Pinot's Palette event.
I signed up for a class, but my Corks aren't showing up in my account. Help!
Attendance Corks will show as "Pending" in your account until the day after your class. Purchase Corks will collect to your account the day after your class.
How often is my account information updated?
Your account information is updated automatically when you make a purchase or attend a class. Corks will show as "Pending" in your account until the day after you attend an event.
What if I have been to several events after the Pinot Perks program was available, and was not yet a member, can I collect Corks from previous events?
Yes. You will receive your Corks by going into your account, and scrolling to the the "My Information" tab. From there, you will click the"Claim Past Corks" button -- you will be prompted to enter the order number or confirmation code of your missing event. Please note we are only able to go back to the classes/purchases from the past 90-days to give you credit.
I don't see my Corks in my account?
If you registered with another email than the one you supplied at registration, the Corks will not be reflected in your account.
If I purchase an event for another person, who receives the Corks?
The person who purchases the class will receive the Purchase Cork. As long as both members use their email address when registering for the class, both members will collect Attendance Corks.
How do I make a reservation for more than one person using more than one Pinot Perks account?
You will want to enter each Pinot Perks account email address in the Painter Information section when you are checking out.
Will I still get my Corks if I cancel my reservation?
You will only receive an Attendance Cork if you attend the class. You will only receive Purchase Corks if the class is not refunded.
What is a Referral Cork? How many corks can I earn for referring friends to the Pinot Perks program?
A Referral Cork is collected when you refer someone to the Pinot Perks program. The person must use the link that you send from your Pinot Perks account, or use your email address when registering for the program. You can collect up to 3 Referral Corks.
I purchased my class through a third party website (such as Groupon, Living Social) why don't I see my Corks reflected?
You will only receive a Purchase Cork when purchasing events or merchandise through www.pinotspalette.com, the Pinot's Palette iPhone app or through a local studio. You will receive an Attendance Cork as long as you enter your Pinot Perks email address when registering for the event.
Will I earn corks when using Gift Certificates?
Purchase Corks will be earned by the person who purchases the Gift Certificates. Purchase Corks are not earned when redeeming Gift Certificates.
Can Pinot Perks accounts be combined?
No, Pinot Perks accounts cannot be combined.
Can I transfer or donate my Corks to someone else?
No, at this time Corks cannot be donated or given to a third party.
When are Anniversary and Birthday deals sent?
Anniversary and Birthday deals are auto-generated and sent approximately 3 weeks prior to the date you entered when registering. They are sent to the email address tied to your Pinot Perks account.
Where do I locate the rules for collecting Corks and earning Perks?
See our Pinot Perks Rewards Program Terms and Conditions on the Pinot Perks web page.
As a Connoisseur, when do I receive my complimentary birthday gift?
Customers receive their complimentary birthday gift when visiting their local studio within 2 weeks of the birthday that was entered when registering for their Pinot Perks account.
