Frequently Asked Questions

Public studio events are 18+. Children 12+ are permitted if accompanied by a paid adult. For private parties and Little Brushes® events, there are no age restrictions.

In-studio classes: Due to the custom nature of our classes, no refunds will be issued for reservations. If you notify us of your need to cancel at least 48 hours before the class date, your payment can be turned into a store credit valid for a future class. Request should be emailed to webstergroves@pinotspalette.com. Do not call and leave a voicemail with your cancellation request. If you no-show for a class that you have a spot reserved, or don't give at least 48 hours’ notice, you forfeit your reservation payment. Reservations made less than 48 hours before class date are not eligible for reschedule. By completing the check-out process you agree to this policy. Take Home Paint Kits and Virtual Classes: No changes or refunds are allowed for these orders after purchase. Private Parties: see our Private Parties Terms and Conditions page.

We are located in charming Old Webster at the end of Allen Avenue near the railroad tracks just down the street from PNC bank and Panera Bread.

You can bring your own food - finger foods recommended. We do have plates, napkins, and plastic utensils for you to use.

We have an in-studio Wine Bar with an extensive selection of items available for purchase including fabulous boutique wines, specialty cocktails, hard ciders and soft drinks. We also welcome all age-appropriate guests to bring their own drinks to enjoy onsite.

Yes! We provide real glassware and corkscrews.

Paint and sip events combine social drinking with painting. Everyone gets a canvas and follows an artist’s instructions to recreate the featured painting on their own canvas. Paint and sip is not a serious art course – it’s about socializing and having fun.

Painting starts promptly, so you’ll have to catch up on your own if you arrive late.

You’ll receive a class credit for any severe weather related cancellations. Credit is redeemable at the same studio only.

Please do! Most guests arrive 10-15 minutes early to find their seats, don an apron and pour a drink. Please do not arrive more than 20 minutes before class, as the instructor will not yet be ready to host you.

Expect a relaxed, fun atmosphere – there’s no pressure to be Van Gogh! We provide everything, including aprons to protect your clothes and a paint-free space for your purse or coat.

We follow the CDC guidelines regarding mask mandates and recommendations. Groups are socially distanced from each other and overall capacity is significantly reduced. All items are sanitized in between classes, and the entire studio is regularly cleaned and sanitized. Ventilation to our space has been upgraded to promote optimal airflow and clean air. Hand washing stations and hand sanitizers are spread about the studio. Please contact us for any additional questions.