Frequently Asked Questions
What are your normal business hours?
Our office hours are Wednesday through Saturday from 11am until 4pm and Sunday from Noon until 5pm. We are closed Mondays and Tuesdays for office hours. Check our calendar for Evening and Weekend Classes when the studio will also be open! For days without office hours, we will be in an hour or so before and after the scheduled class. When in doubt, look at our Event Calendar! Our studio is always available to host your Private Event 7 days a week.
How do I sign up for a class?
It's as easy as clicking on "Find A Location" at the top of the screen, select your location, and click the "View Full Calendar" link. This will display the calendar for that location. Select which painting you would like to paint and click "Add To Cart" Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase beer and wine. You are welcome to bring your own appetizers. There will be bar snacks available to purchase.
Is there an age limit for the public classes?
Yes, we are an art entertainment studio. We do have kid’s specific classes, but the normal public classes are geared towards eight and up. Must be 21 to purchase alcohol. Check our calendar for kids classes where the age requirement is six and up. We recommend six and up for our Open Studio Events. Please call the studio to discuss younger aged children.
What is the cancellation policy for public classes?
Refunds are only available if cancelled prior to 48 hours before class starts and are subject to a $5 service fee to cover administrative labor in processing the refund, or 6% of sales total for orders over $200. Cancellations within 48 hours will be issued a credit that will be good for 60 days. No-shows will not receive a refund nor a credit. Seats are transferable, but you will need to notify us prior to the class with the name change.
I don't have any artistic talent. Will I be able to complete the class?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
Can someone come who is not painting?
No, unfortunately we do not allow observers in our public classes. All attendees must have a paid seat.
When do I arrive for class?
We recommend you arrive 15 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Is there reserved seating?
Of course! Please use our seating requests space while making your reservation to place the name of your group. You can also email us at stcharles@pinotspalette.com at least 24 hours in advance M-F and let us know who you’d like to be seated with.