Frequently Asked Questions
How do I sign up for a class?
Signing up is easy. Click the "Classes" link on the side of the page to view our calendar of paintings. Select the painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete your order. Contact us if you have trouble signing up and we will be happy to help. A two hour painting costs $35/person and a three hour painting costs $45/person.
When do I need to arrive for class?
Typically we recommend arriving 15 mins in advance. This will give you the chance to get settled, mingle with the other painters and get a drink before we begin class.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
What days are public classes held?
Classes are held on Thursday, Friday, and Saturday and Sunday afternoons and evenings. We also occasionally have classes on other nights during the week – view our class calendar to find out more!
What is the cancellation or refund policy for public classes?
Due to the custom nature of our events, refunds are not issued for reservation cancellations. Should you need to reschedule your reservation and provide at least 24 hours notice (5 days notice for reservations with 4 or more guests), your reservation will be transferred to a studio credit that can be used for a future event reservation at our Kenwood studio within the next 60 days. Please email us at kenwood@pinotspalette.com if you need to reschedule. If you 'no-show' for an event that you have a spot reserved, or do not give at least 24 hours notice, you will forfeit your reservation payment. If you can’t make it and it’s less than 24 hours until your event, send a friend in your place! Let us know before the class starts and we'll update the names on your reservation. By purchasing your seats, you confirm agreement with this policy.
What is the cancellation policy for private parties?
Deposits for corporate events or private parties are fully refundable if the event is cancelled with at least 14 days advance notice. Deposits are non-refundable within 14 days of the event start date. Individual reservations made as part of a scheduled private event can be cancelled up to 72 hours in advance of the class start, if we receive a written notification of your request via email and a full refund will be provided. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 72 hours prior to class start. Thank you for your understanding.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase beer and wine or our special drink of the night. You are welcome to bring your own appetizers. A good guideline for food is to bring foods that are easy to eat and light enough to fit between our easels. Please see our blog for more information and some interesting food recommendations.
What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Can I bring a friend or family member with me to watch the class but not paint?
Pinot's Palette strives to provide a wholistic art and entertainment experience for all of its guests. The most important element of our experience is painting the masterpiece that you can call yours. For this reason, we cannot allow guests to bring other people with them if they are not painting with us. This not only takes away from your own experience but also our other guests. We are unable to make exceptions to this policy and we thank you in advance for your understanding.
What is your weather cancellation policy?
In a snow emergency level, 2 or 3- the studio will be closed. Your options are as follows: the class will be rescheduled within 30 days or you may choose any painting on the calendar that you wish you do. Please call the studio or visit our Facebook page for weather cancellations.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What is the food and beverage policy?
Guests are welcome to bring snacks and appetizers into the studio to enjoy during class. Beer, wine, cocktails, and an assortment of non-alcoholic beverages are available for purchase from the studio's full service bar. Since some of our guests are under 21 years of age or choose not to drink, drinks are not included in the price of the class. Ohio law does not permit BYOB.