Frequently Asked Questions

This is my first time, what should I expect?

Expect a relaxed, fun atmosphere - no experience necessary. Studio artists will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. We provide the canvas, easel, brushes, paints, and apron.

What should I wear?

There is no dress code, however, be warned that acrylic paint might stain some fabrics. We will make every effort to remove any stray paint, but we cannot guarantee it.

Can I arrive early?

Yes, doors open 30 minutes before class time. Most guests arrive 15-20 minutes early to get settled and mingle. Painting starts promptly, so if you are running late, we ask that you call us at 845.896.8500. For the best class experience, please arrive no later than 15 minutes past start time.

Can I walk-in and paint?

Reservations are highly recommended; classes tend to sell out.

Is there reserved seating?

Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class in the seating request section. Unfortunately due to our seating capacity we do not allow people to attend our painting classes without a reservation.

Is there an age limit for public classes?

Public class age requirements are as follows; Ages 13-15 can purchase/attend with an adult reservation who is also painting. Ages 16 and up can purchase a reservation/attend a class on their own. We do have Family Events/Little Brushes events for painters 6 and up. All attendees most have a paid reservation.

Are drinks included with my reservation? Are you a BYOB?

We have a fully stocked wine & beer bar serving a variety of reds, whites, beers and non-alcoholic beverages as well as snacks and small plates. Our menu can be found on the blog page. We are NOT a BYOB and no outside alcohol will be permitted into our studio pursuant to NY ABC Law. Taking into consideration that not all of our guest drink wine/beer, alcohol is NOT included in the price of your ticket.

What is Pinot's Palette cancellation policy?

48 hours before class start time is required for a FULL REFUND or you can place a HOLD for a future class or TRANSFER to another class. 24-48 hours before class start time is required for a HOLD CREDIT or you can request a transfer of the reservation to another class. **LOSS OF PAYMENT** will result if notice is received less than 24 hours prior to class or no notice is received. ****This applies to regular classes. We also offer some specialty classes, including, but not limited to: Chunky Blanket, Project Pet and Kids' Camp, which are separate from this policy and typically not eligible for refund or reschedule.

What happens if a class is cancelled due to bad weather?

You’ll receive a class credit for any cancelled class, redeemable at the same studio.

When does the next calendar get published?

We try to publish the next month's calendar around the 15th of every month, but sometimes the calendar will shift based on extenuating circumstances. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our Newsletter. Home Page/Newsletter scroll to the bottom.

How can I reach the studio for assistance?

The studio is open for all scheduled classes and private events. If you would like to communicate with someone outside of class times, please email or call us at 845.896.8500 (calls are forwarded). We will get back to you promptly.

How do Gift Certificates work?

Gift certificates have a unique code that you can input right on our website registration page to cover the cost of your seat up to the amount gifted. They can be used at any studio and have no expiration date. Gift certificates that were donated to an organization to be raffled off can ONLY be used at the issuing studio and have a ONE YEAR expiration from the date issued.

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