Frequently Asked Questions
How do I sign up for a class?
Signing up is easy. Click the "Event Calendar" to view our calendar of painting parties. Select which event you would like to attend and click"Register Now." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process. Phone orders with a credit card are taken M-F from 11am - 3pm, exluding holidays.
What days are classes held?
Classes are held on Thursday, Friday, and Saturdayafternoons and evenings. We also occasionally have classes on other nights during the week & Sunday afternoons. View our class calendar to find out more at www.pinotspalette.com/chesterfield/classes.
How much is a class?
Two hour classes are $35 per person, Three hour classes are $45 per person, Family/Kids Days are $30 per canvas, Project Pet is $55 per painter.
When do I need to arrive for class?
We recommend you arrive 15-20 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).
Can I reserve a spot without paying?
We do welcome walk ins! To reserve a seat, we will need payment online or over the phone to ensure we can accommodate your seating request. As a benefit to our guests, we provide reserved seating instead of the usual open seating. Seats are reserved only upon payment for class. Seating requests for those paying in advance receive priority.
Do you allow walk ins?
Yes, for the vast majority of classes we have room for walk ins. We have a large studio and can almost always accommodate last minute guests. For groups of more than two, we highly recommend paying in advance to ensure seating together.
Do you allow non paying guests to watch or attend classes?
Due to County occupancy restrictions and 6’ social distancing guidelines between groups, All guests in the studio during classes are required to purchase a seat at this time, no exceptions, even to assist kids with class. Only Paying guests are guaranteed seats at events, whether inside or outside seating. We have multiple locally owned, small business restaurants in our shopping center with seating who would love to have your business if you do not want to purchase a seat, we recommend you try one of them out! We do not allow canvas sharing or unpaid watchers. This now includes Mommy and Me, and Family Day classes as long as the county restricts our capacity.
What is your cancellation policy?
¬We hate to hear that something comes up that keeps you from having a fun time with paint and wine in one of our in person events. We have plenty of options for you if you can’t make it, as long as you give the required notice in time via email to our studio. 😊 Please make sure you know the policies in advance, as these are the same in the FAQs, confirmation and reminder emails that are sent to you. 😊 *** If you are not feeling well, have a cough, fever, etc... we kindly ask that you stay home and reschedule, transfer to a virtual events, or have someone attend in your place. Seats are transferrable**** Cancellation policy for regular public in person classes : 1. Refunds allowed only with 48 hours notice via email with confirmation or reminder email attached. 2. Reschedule credits are given for guests needing to change with at least 24 hours notice via email with confirmation/reminder email attached. :-) 3. Same Day cancellations with at 3+ hours notice via email: 1 time reschedule to class of equal or lesser value, or 1 time 30 day class credit to Chesterfield location for 50% of paid amount. The reschedules/credits are 1 time uses and cannot be further reschduled or extended. Email with confirmation/reminder email must be received at least 3 hours prior to class with your choice at email@example.com. 4. No refunds, reschedules, holds, class credits with less than 3 hours notice. This is out of decent common courtesy to your artists who are working your class. And due to severe limits on occupancy due to county regulations and social distancing. If you are well enough to come to the studio or can have someone come for you, we can put together a kit with your supplies for you to pick up during regular public classes. Please email the studio 1.5 hours prior to the start of class for this option with your confirmation email. 5. All refund/reschedule/kit requests must be made to firstname.lastname@example.org prior to the times stated. Late requests are not honored. ***All refund/reschedule/weather requests must be made by email prior to the above and below deadlines to email@example.com and MUST include the confirmation email or reminder email. Absolutely no refunds, reschedules, holds, or class credits with less than 3 hours notice, in the event of a watch or warning in affect 3 hours prior. ***Phone, voice mail requests are not honored. NO email, NO reminder/confirmation email, LATE requests have no compensation. ***Take home kits, on demand virtual events, live virtual events, project pet, and stencil events are non refundable/reschedulable. **** Weather policy: If conditions in your area make it difficult to travel, kindly give your artists at least 3 hours notice via EMAIL only if you cannot make it. You will be allowed to do a one time only move to another class on the calendar of same or equal value of the one you purchased. Please email requests to firstname.lastname@example.org. Phone and in person requests are not honored, email only. ANY Weather requests with less than 3 hours notice are not honored, out of respect for the scheduling and safety of our artists, so please consult the forecasts prior to then to assist with your decision making! Private Party reschedules are subject to host approval and do require email cancellation.
What do I need to bring to a class?
We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are your favorite food, snacks, or appetizers, beer, wine and non alcoholic beverages you might want during the class. You may also bring beer and wine (no corkage fee). Plates, napkins, and silverware are provided. Beer, wine, and soft drinks are available for purchase at the bar.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Can I bring wine, beer, or other alcoholic beverages to classes or parties?
Beer and wine will be available for purchase at the bar, or you may BYOB. Must be 21 to purchase, byob, or consume alcohol. Bottled water is complimentary.
Is there an age limit for the normal public classes?
Yes, we are an adult art entertainment studio with beer and wine available for purchase at the bar, and BYOB beer/wine. We do have kid’s specific classes, but the normal public classes have the following requirements: -Teens 13 to 17 years old with an adult -18 years old and up -must be 21 and above to consume or purchase alcohol.
Can I bring my kids to a public class?
Since Pinot's Palette-Chesterfield public classes allow the consumption of alcoholic beverages, painters 12 and under are unable to come (paying or paid) to regular public classes. This is for the comfort and respect of the nature of our classes involving adult bevarages. Teens 13-17 are welcome with paying adults (18 and above). Parents must pay to paint as well during regular public classes if they come with a teen. Please look for Family Day - Kids Day on the calendar for age appropriate classes for our younger painters and classes where parents can just watch.
Do you do Family Days or Kids Days?
Yes, We do our Family and Kids days on Sundays, and on weekdays during school breaks. We do not have Family/Kid Friendly days on evenings, and Saturdays - those public classes are reserved for the adult classes. However, Family and Kids private parties may be done any time on a space available basis.
Do you allow alcohol or sell alcohol on Kids/Family Friendly days?
Effective January 1, 2015, alcohol will no longer be allowed (byob or purchase) during our public Kid Friendly Kids and Family Days. This is out of respect for our younger children painters who cannot attend regular public classes where adult beverages are served.
What is Your Winter Weather Policy?
The safety of both our painters and our artists is of upmost importance to us in winter weather. If winter weather causes us to cancel a class, you will have the option of receiving a class credit or transfer to another class on the current calendar. If we remain open, and you cancel your reservation due to actual snow and ice on roads (we do check) where you live, your reservation is transferable on a one time basis to another class on the current calendar. You must notify us at least 3 hours in advance to take advantage of the transfer. When classes are held, there are no refunds or reschedules or transfers with less than 3 hours notice, and seats are forfeited. This is out of respect for your artists who have already come in to prepare for your seat in your class. We do not issue reschedules or credits for cold, heat, rain, sunny days, cloudy days or anything other than snow and ice in distant locations. Notifications must occur via email to email@example.com only, no phone requests will be honored.
What is your cancellation policy or reschedule policy for virtual events, take home kits, and other non in person events?
We are sorry to hear you need to change. Our virtual events and take home kits are non refundable as they are custom made and purchased for you. Links come with 7 days from purchase or 7 days for pre precorded events, and 7 days from live events. If you need extra time, you can purchase an extension. If you are not sure when to purchase a link or kit based upon when you want to watch, please email the studio for assistance on maximizing the time for watching you event!